Predict machine failures before they occur and take customer satisfaction to the next level
How Softweb helped a manufacturer implement predictive maintenance based field service
The company makes business processing machines that are used by retailers, vending companies, and government agencies. It focuses a lot on after sales service which includes scheduled maintenance checks. The field service technicians usually have a great deal of pressure, as they are responsible for the optimal performance and longevity of machines. Softweb came up with a solution that now helps the company to minimize emergency breakdown calls.
Our data science team collected all the customer service data of the past 36 months from the company’s call center. This data about their customers was generated through the internal ticketing system. With an intention to find patterns and derive insights, our data scientists then wrangled through the data which also included segregation of historical data using complex queries. This gave them correlations and trends based on which they could derive actionable insights.
Why predictive maintenance is essential to the manufacturing industry
Softweb’s PdM solutions helped the client to take its after-sales service to the next level. Some of the most important benefits include:
Failure prediction – The company can now predict the machine failures even before they occur. This will reduce the number of emergency breakdown calls.
Service time prediction – The company now knows the time taken by a technician to complete one call and can allocate work to him based on his workload.
Smart allocation – From the data, it can be derived which technician is ideal for fixing a particular type of machine issue. This helps in allocating the most competent technician for a particular service call.
Inventory acquisition – The parts that need to be replaced more often can be kept in stock so that the company’s customers do not have to wait for days for the right part to arrive.
Webinar on Predictive Maintenance in Manufacturing
What is Predictive Maintenance
Understanding of concept
Benefits of Predictive Maintenance in manufacturing